Program Manager II, Strategic Initiatives, MENA, Ultra Fast Grocery

Job Description :

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery The MENA Grocery team (UFG) is offering a role to own building new business from ground Zero. We are seeking a self-starter who can quickly familiarize themselves with this fast-paced environment, build relationships/trust with cross-functional teams, and assume ownership within the program which will require understanding of complex business/Tech/Ops processes at Amazon and our partners and devising an optimal engagement model. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, analytical talent and good document writing skills with concise communication are essential to success in this role.

In this role, You will influence internal and external stakeholders and leadership to buy in to your strategic direction in forging new business partnerships, drive program end to end to onboard partners while ensuring flawless execution and continuously analyzing key metrics to drive improvements for your business.

This position involves regular communication with senior leadership on Business and customer offering reviews, Operations excellence improvement areas, project execution and risks. You should be comfortable working both at a strategic level and diving deep into the details to ensure solution feasibility and quality of execution.

Key job responsibilities
Partner Onboarding & Merchant Launch
- Lead end-to-end partner onboarding programs, including new merchant acquisition, integration, and launch
- Manage merchant expansion initiatives to scale from current operations to 5+ merchants per country
- Coordinate with cross-functional teams to ensure successful merchant launches and ongoing relationship management
- Own the merchant onboarding lifecycle, ensuring timely delivery of all capabilities and requirements

Contracts & Legal Matters
- Partner with Legal teams to negotiate and execute partnership agreements, including Master Service Agreements (MSAs), addendums, and heads of terms
- Manage contract lifecycle from drafting through signature, ensuring compliance with company policies and financial requirements
- Coordinate contract reviews, approvals, and amendments with internal stakeholders and external partners
- Ensure all legal documentation is properly stored and tracked in Contract Central

PMO & Technical Program Management
- Build and manage PMO project schedules, plans, and metrics to support program delivery

New Initiatives & Programs
- Scope and deliver complex, business-critical programs end-to-end, driving overall program strategy and roadmap
- Define business and systems requirements working with internal and external stakeholders
- Lead strategic initiatives such as new market launches, service expansions, and operational improvements
- Develop and execute project plans from design to release, securing resources and managing implementation

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Experience implementing repeatable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience defining and executing program requirements
- Experience in complex problem solving, and working in a tight schedule environment

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