About e& CX Solutions
It's one of Etisalat affiliates that offers business process outsourcing services. With Our highly skilled team, cutting-edge technology, and a decade of expertise in empowering business growth, we enable you to optimize operations and enhance customer experiences. e& global services in Egypt cater excellence to your ever-changing lifestyle and ever-expanding demands covering not only business process outsourcing, but a wide collection of services that suit your various needs. We will continue to be your trusted companion and consultant, enabling connectivity and everything beyond, accelerating the digital world and pioneering future-forward spaces.
Role & Responsibilities:
- Manages Technical Projects/Activities assigned to him/her (& the commercial yearly calendar, if requested).
- Manages the day-to-day operational and tactical aspects of his assigned projects.
- Participate in the kick off planning for assigned projects to communicate projects objectives and announce start up.
- Implements different projects review in accordance with methodology to ensure successful execution of the project as measured by the project agreed KPI's within the project charter.
- Coordinate the planning/scheduling of the teams tasks to come up with a solid implementation/activities schedule.
- Manages scope and mitigates risk across projects.
- Serves as key participant in team and customer meetings.
- Confronts issues openly and quickly.
- Tactfully communicates sensitive information to stakeholders.
- Keep and track all issues during the project execution time and share lessons learned and best practices.
- Regularly prepares, reviews and communicate the status reports of projects and addresses issues/risks as appropriate. If needed, do the same for projects steering level committees.
- Proactively manage changes in projects scope, identify potential crises, and devise contingency plans.
- Complies with and enforces standard policies and procedures.
- Ensure full compatibility to the company & IT process specially IT Project Management process.
- Ensures to maintain full and updated project documentation as per the agreed process and the best practices.
Qualifications:
- B.Sc. in engineering/IT related ( if not, post graduate diploma/study in IT is mandatory)
- Minimum 3 yearsdemonstrated track Technical PM practice and not less than 5 years practice in IT/Technology.
- (Area of experience): IT/Project Management
- Excellent Computer skills, MS project & MS office
- Excellent in Arabic & English (Reading, Writing & Oral).
