Quality Control Specialist

Join Our Team as a Quality Control Specialist!

New Metrics is a leading human-centric transformation consultancy, empowering organizations to enhance employee productivity, maximize customer lifetime value, and achieve sustainable growth. Our integrated approach combines advanced technology, real-time insights from structured and unstructured data, and a deep understanding of human behavior. New Metrics delivers end-to-end solutions across the customer lifecycle—from acquisition to advocacy—embedding ESG principles throughout. By leveraging data-driven insights and innovative strategies, we optimize customer journeys, boost loyalty, and enable clients to thrive in competitive, customer-focused markets.

Our values—Be Bold, Be Curious, Be Human-Centric—guide everything we do. Our mission is to create meaningful impact by empowering businesses and delivering measurable human value.

Click here to learn more about New Metrics.

About the Job

New Metrics is looking for a Quality Control Specialist to join our Research & Insights unit. In this role, you will own the data validation stage of our research pipeline, the checkpoint between fieldwork and analysis. You will review and verify incoming data from mystery shopping assessments and quantitative survey intercepts, confirming that every entry meets our accuracy, completeness, and evidence standards before it reaches our analysts and clients. It is a detail-driven role for someone who takes pride in being the reason our insights can be trusted.

Your Main Duties Will Include:

• Validate incoming research data from mystery shopping assessments and quantitative survey intercepts against project-specific quality criteria before it moves to analysis.
• Review mystery shopping submissions for completeness, scenario adherence, and supporting evidence (receipts, timestamps, photos, audio), and return non-compliant entries to the field team for correction.
• Run logic, consistency, and outlier checks on survey intercept data, including straight-lining, speeding, duplicate respondents, out-of-range values, and routing or skip-pattern errors.
• Verify quota, sample, and demographic compliance against the approved research design, and flag deviations to the project lead early.
• Perform back-checks and verification calls on a sampled share of completed interviews to confirm authenticity of responses.
• Clean, code, and reconcile datasets by resolving open-ended responses, standardizing codes, and preparing validated files for the analytics team.
• Document quality findings, error rates, and rejection reasons, and maintain an auditable record of validation decisions per project.
• Provide structured feedback to mystery shoppers, field interviewers, and data collection partners to raise first-time-right submission rates.
• Support the continuous improvement of QC checklists, validation scripts, and quality standards across the Research & Insights unit.
• Escalate systemic data quality risks to the project and unit leads, with a clear view of impact on timelines and deliverables

What We Expect From You:

• Bachelor's degree in business, Statistics, Social Sciences, Marketing, or related field.
• 2–4 years of experience in market research, data quality control, or research operations, with exposure to mystery shopping and quantitative fieldwork strongly preferred.
• Proven experience validating and cleaning survey data, including logic checks, outlier detection, and back-check procedures.
• Strong working knowledge of Excel (lookups, pivot tables, conditional logic) and comfort working with large datasets.
• Familiarity with survey and data collection platforms (e.g. Medallia, Shopmetrics, Qualtrics, or similar CX/research tools).
• Exceptional attention to detail and a methodical, evidence-based approach to reviewing work.
• Clear written and verbal communication in English and Arabic, with the ability to give constructive feedback to field teams and vendors.
• Strong organizational skills and the ability to manage multiple project deadlines without compromising quality.
• Integrity and sound judgement when handling confidential client and respondent data.

What You Can Expect From Us:

At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment.

When you join our team, you can expect:

1. Exceptional trust based culture that fosters inclusion, creativity, and innovation:

• 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience
• 94% of our employees feel included and have a sense of belonging
• 94% of employees trust their manager

2. Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives

3. Exposure to a global brand known for its commitment to excellence and making a difference in creating human value

4. A comprehensive focus on flexibility, wellness and result orientation in operation

5. Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge

6. Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career

7. A commitment to environmental sustainability, creating a positive impact on the world around us

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management! Our values, mission, and culture drive us to create flawless experiences that matter. If you're ready to delve deeper and contribute to our vision, apply now. We can't wait to hear from you!