Quality Monitoring Specialist - English B2 Speaker

Role Description :

This is a full-time Quality Specialist role based in Maadi, Egypt, at Xceed. The Quality Specialist will be responsible for monitoring and evaluating inbound, outbound, and back-office services to ensure compliance with quality standards. Daily tasks include conducting quality assessments, providing feedback to agents, and analyzing performance data to drive continuous improvement.

Qualifications:

• GSM (Mobile knowledge) and Experience are a must.
• Experience in telecommunications companies is a must.

((Vodafone Orange EX WE- Etisalat Misr- Etisalat UAE DU -AT&T - Verizon - etc)

• Strong analytical and problem-solving abilities
• Attention to detail and accuracy in work
• Excellent communication and interpersonal skills
• Experience in call center quality assurance is a Must
• Knowledge of COPC and quality standards
• Fluency in English is required.