Job Description
- Provide the full range of information within the category requested (location, curriculum, admission procedure including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
- Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
- Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
- Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
- Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
- Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
- Attend staff meetings and serve on committees as required.
Skills
Expected Experience:
- Minimum of one (1) year of experience in a receptionist or customer servicefocused role
- Strong written and verbal communication skills
- Excellent interpersonal skills with the ability to work effectively within a diverse school environment
- Willingness to support school events, admissions, and peak operational periods
- Punctual, reliable, and maintains a professional appearance and demeanour
Job-Specific Knowledge & Skills:
- Ability to multitask and manage peak workloads efficiently
- Sound administrative and secretarial skills
- Good computer literacy, with advanced proficiency in Microsoft Office considered an advantage
- Experience coordinating telephone, email, and walk-in communications efficiently
GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.
Education
A Bachelor's or Master's degree or position related degree
