Receptionist

Company Description

Hazar, established in 1980, is a luxury bridal and evening wear fashion house renowned for its unique, customized designs. Drawing inspiration from her mastery of couture tailoring in Germany and her Middle Eastern passion, Hazar creates classical designs with contemporary twists. The boutique, located in Dubai in a stunning 10,000-square-foot villa, offers exclusive bridal and evening dresses made from premium fabrics sourced from France, Italy, and Switzerland, featuring signature SWAROVSKI ELEMENTS crystal embroidery. With a legacy of exceptional craftsmanship and attention to detail, Hazar serves a loyal clientele both regionally and internationally, aiming to expand to major global cities.

Role Description

This is a full-time, on-site Sales Executive role located in Dubai. The Sales Executive will be responsible for providing exceptional customer service by understanding the unique preferences and requirements of each client, assisting them in selecting customized bridal and evening wear. Key tasks include managing client consultations, maintaining strong relationships, driving sales, and achieving sales targets. The role also involves collaborating with the design team to ensure seamless service delivery and contributing to the achievement of overall business goals.

Duties:

Attending calls and WhatsApp messages and entering all customer information including name, contact information, wedding details, dress details, etc

Reply to whatsapp messages and persuade new customers to buy/rent dresses (by sharing photos, attending to requests etc)

Record daily customers new inquiries through calls/whatsapp and prepare reports

Updating and recording the changes of the entered information

Taking new appointments

Send reminders for new and existing appointments with customers prior to their arrival. (size, prova etc)

Coordinating with Customer Service Manager/Sales Coordinator for payments, follow-ups and dress delivery.

Coordination of all required accessories arrangements upon dress delivery.

Make courtesy call and get testimonials

Record & follow-up on customer requests, complaints, feedbacks etc

Any other tasks as assigned by Customer Service Manager/Management

Attributes:

Positive attitude when working in a busy sales environment.

Working positively in a multi-cultured environment.

Ability to work well in a team.

Organized and responsible.

Passion for the bridal and fashion industry.

Requirements:

Minimum of 2 years experience within a high-end fashion retail brand.

Apparel and Fashion industry knowledge.

Fluent in Arabic and Strong English.

Proficient in MS Office