Role Overview
The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand's service standards.
Key Responsibilities
- Greet and welcome guests in a courteous and professional manner
- Handle check-in and check-out procedures accurately and efficiently
- Manage phone calls, emails, and guest inquiries professionally
- Coordinate with housekeeping, maintenance, and operations teams to ensure guest satisfaction
- Handle guest requests, concerns, and complaints promptly, escalating when required
- Maintain accurate guest records and reservation details in the PMS
- Process payments, invoices, and cash/card transactions securely
- Ensure the reception area is clean, organized, and presentable at all times
- Follow company policies, SOPs, and UAE hospitality regulations
- Support administrative tasks related to front office operations
Requirements & Qualifications
- Minimum 1–2 years of experience as a Receptionist or Front Desk Agent in hospitality (hotel / serviced apartments preferred)
- Strong communication and interpersonal skills
- Proficiency in English (Arabic or other languages is an advantage)
- Familiarity with hotel PMS systems is a plus
- Presentable personality with a customer-service mindset
- Ability to multitask and work under pressure
- Willingness to work shifts, weekends, and holidays
- Currently based in the UAE or available to relocate
What We Offer
- Competitive salary package
- Professional and supportive work environment
- Career growth opportunities within Salayel Hospitality
- Exposure to a reputed hospitality brand in Abu Dhabi
