About noon
We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Cafe NPD Specialist who can help us move even faster.
Noon's fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
noon's mission: Every door, every day.
What you'll do:
SHOT is building one of the region's most loved caf brands inside the noon Minutes ecosystem with a relentless focus on beverage quality, menu innovation, and operational excellence.
In this role, you will be responsible for owning the performance of a full region combining commercial leadership, operational discipline, and a deep understanding of local caf culture. The ideal candidate is both strategic and hands-on, able to manage teams, drive growth, and ensure that every caf in the region delivers outstanding customer experience.
Your key responsibilities will be as follows:
- Understanding local coffee and caf culture and aligning SHOT's offering to regional preferences
- Owning regional business performance from a commercial and operational point of view
- Handling regional marketing activations, campaigns, partnerships, and new product launches
- Managing area supervisors, baristas, and on-ground teams across the region
- Driving regional revenue growth, customer experience, and quality standards
- Monitoring core metrics such as ratings, refunds, repeat rates, and operational compliance
- Overseeing HR aspects such as staffing, disciplinary matters, and general team management
- Coordinating closely with central teams (marketing, supply, NPD) to execute regional plans
- Taking ownership of any other responsibilities required to make the region successful
What you'll need:
- 59+ years of experience in caf operations, regional management, retail expansion, or F&B multi-site leadership
- Prior experience managing large on-ground teams is preferred
- Strong commercial acumen and understanding of P&L drivers
- Strong knowledge of caf and beverage culture
- Proven ability to run operations at scale across multiple locations
- Excellent communication and leadership skills; fluency in English required
- Hands-on operator mindset with willingness to spend significant time in stores
- Ability to work in fast-paced and ambiguous environments
Who will excel
- We're looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.
