Regional Quality Manager

Job Purpose

Future Pipe Industries Group is seeking an experienced Regional Senior Manager – Quality to lead and elevate quality management across the group's global manufacturing plants and central functions. Reporting to the Vice President – Quality, this senior leadership role is central to maintaining FPIG's reputation for excellence in composite GRP/GRE piping solutions.

The successful candidate will drive continual improvement, manage quality certifications, conduct group-wide audits, and champion a culture of quality across all business units.

Key Responsibilities

Quality Strategy & Leadership

• Implement group quality policies ensuring products meet customer expectations and agreed specifications.

• Promote a quality mindset across the organization and cross-functional teams.

• Conduct risk assessments, establish controls, and develop quality culture programs.

• Train and mentor staff on quality assurance initiatives.

• Perform root cause analysis on non-conformances and implement corrective and preventive actions.

Operational Excellence

• Lead Lean Six Sigma improvement initiatives to reduce defect rates, rejection rates, and repair rates.

• Improve first-pass efficiency across manufacturing and operational processes.

Quality Certifications

• Liaise with customers, certification agencies, and end users to obtain and maintain quality certifications and approvals.

• Implement necessary actions to maintain and renew all existing FPIG certifications.

• Obtain new certifications across all plants, including Marine Type approvals.

• Perform gap analyses before major audits to ensure compliance readiness.

Audits & Inspections

• Plan and execute a comprehensive annual audit program ensuring each plant/function is audited at least twice per year.

• Establish effective audit and corrective action systems across FPIG plants.

• Ensure all manufacturing procedures, testing, and calibration standards are adhered to.

• Report extraordinary or persistent audit findings to senior management.

Quality Management System (QMS)

• Establish and implement Quality policy, Group Quality Manual, and QMS procedures.

• Review, update, and control QMS procedures with a focus on continual improvement and regulatory compliance.

• Analyse customer complaints and collect/maintain site failure data, implementing lessons learned.

• Support FPI management in implementing QMS across all functional areas.

Customer Satisfaction

• Establish and execute customer satisfaction survey procedures and rating methodologies.

• Compile satisfaction reports, analyze data, and devise improvement plans on low-rated attributes.

People & Team

• Lead, motivate and mentor a team of 2 direct reports and 10+ indirect reports.

• Develop and roll out quality-related training programs across the group.

• Work with local management to deliver business Quality KPIs.

Qualifications & Experience

Required

• Bachelor's degree in Engineering (Manufacturing, Mechanical, Chemical, Industrial, or Civil).
• Minimum 10 years of Quality management experience in a medium to large manufacturing company.
• Certified ISO 9001 Lead Auditor.
• Lean Six Sigma Black Belt.

Preferred

• 15+ years of experience in manufacturing composite GRP/GRE piping materials.
• Certified API Q1 practitioner with strong knowledge of API 15 HR & API 15 LR.
• Certified ISO 9001, ISO 14001, OHSAS 18001 / ISO 45001 Lead/Internal Auditor.
• Strong working experience in fiberglass products, processes, and applications.
• Experience in non-conformance investigations, lessons learned, and internal/external audits.

Key Skills & Competencies

• Knowledge of international quality standards and their implementation.
• Ability to influence quality behaviors at all levels and drive organizational change.
• Strong analytical and problem-solving skills with an eye for detail.
• Excellent communication, interpersonal, and presentation skills.
• Ability to read and interpret engineering drawings and undertake detailed inspections.
• Detailed knowledge of GRE/GRP processes, products, and technical aspects.
• Leadership, mentoring, and team development capability.
• Proficient in quality data analysis and trend reporting.
• Fluency in English.