About the Company
Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 100 venues in 26 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
Isola Ristorante Italiano is a refined dining concept inspired by the charm and flavors of the Italian Riviera. Offering a vibrant yet elegant atmosphere, Isola celebrates authentic Italian cuisine with a contemporary twist featuring fresh ingredients, classic recipes, and warm hospitality. Designed as a social destination, Isola captures the essence of Italy's coastal lifestyle, making it the perfect spot for leisurely lunches, intimate dinners, and lively gatherings.
About the Role
An exciting opportunity has arisen for a Restaurant Manager to join the Front-of-House team at Isola Ristorante Italiano. The role oversees daily restaurant operations, leads FOH staff to deliver exceptional guest service, and acts as a key liaison between management and employees.
Responsibilities
- Ensure efficient, profitable, and compliant operation of the restaurant in line with company standards and legal requirements.
- Oversee daily restaurant operations, including opening and closing procedures, cleanliness, lighting, and equipment functionality.
- Manage stock control, ordering systems, and ensure accuracy of inventories and supplies.
- Supervise, schedule, and support Floor Managers and Supervisors; provide coverage during emergency or ad-hoc absences.
- Maintain safe working conditions for guests and employees, promptly addressing health and safety concerns.
- Lead, coach, train, motivate, and develop staff through on-the-job training, briefings, and performance evaluations.
- Evaluate employee performance, recommend promotions, salary reviews, and corrective actions in coordination with HR.
- Handle guest feedback, complaints, and ensure high levels of guest satisfaction through regular interaction.
- Participate in management meetings and keep the Director of Operations informed of operational issues and improvement opportunities.
- Perform additional duties as assigned by management.
Qualifications
- BA degree in Business Administration, or a Hospitality Degree from a reputable University.
- Minimum 5 years of experience in similar positions in a high-volume, fast-paced restaurant.
- Fluent in English, additional language will be a plus
Required Skills
- Excellent computer skills, especially in Microsoft Windows applications.
- Excellent Interpersonal, communications, presentation, and marketing skills.
- Outstanding customer service skills.
- System oriented.
- Positive and energy level.
- Highly cooperative team spirit.
- Problem-solving skills.
