Sales Account Manager

Company Description

Innovera, founded in 2013, is a leading EdTech company dedicated to transforming education through innovative solutions. With a passionate team of educators and innovators, Innovera specializes in large-scale Learning Management System (LMS) deployments and professional development programs to empower educators. Operating extensively across the Middle East and Africa, the company bridges the gap between mature and emerging markets by offering curriculum development, software applications, and consultancy services. As a trusted partner for international EdTech brands, Innovera adheres to global standards to deliver impactful, lasting changes in education.

Role Description

This is a full-time hybrid role for a Sales Account Manager, based in Cairo, Egypt, with the flexibility to work partially from home. The Sales Account Manager will oversee customer account management, including cultivating strong relationships with clients, identifying opportunities for growth, and ensuring customer satisfaction. Daily responsibilities include lead generation, promoting products and services, negotiating contracts, and resolving customer issues efficiently.

Qualifications

• Proven expertise in Account Management and Customer Satisfaction strategies
• Strong Customer Service skills with the ability to address and resolve client issues effectively
• Experience in Lead Generation and developing business opportunities
• Exceptional Communication skills, both written and verbal
• Ability to work collaboratively in both in-office and remote environments
• Bachelor's degree in Business, Marketing, or a related field is preferred
• Previous experience in the EdTech or education sector is a plus
• Proficiency in CRM software and other sales tools is an advantage