Sales Account Manager

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring timely communication and strong relationship management.
• Understand client needs, project requirements, and expectations to ensure accurate execution by internal teams.
• Coordinate with recruitment, operations, and other departments to deliver high-quality services and meet client timelines.
• Monitor account performance, track KPIs, and prepare regular status reports for internal and external stakeholders.
• Ensure smooth onboarding of new clients and maintain an ongoing account plan for each client.
• Handle client issues or escalations promptly, ensuring a positive experience and long-term partnership.
• Support contract renewals and documentation by collecting feedback and coordinating with relevant teams.
• Maintain accurate and updated records on CRM systems for all client interactions and activities.
• Stay informed about market trends, industry updates, and competitors to better support and guide clients.

Qualifications

• Bachelor's degree in Business Administration, Marketing, HR, or a related field.
• 13 years of experience in account management, client servicing, or coordination roles (preferably in HR, recruitment, or service-based industries).
• Strong communication, problem-solving, and relationship-building skills.
• Ability to multitask, manage timelines, and work across different teams.
• High attention to detail and strong organizational skills.