sales coordinator

Designation: Sales Coordinator (HORECA Supplies)

Location: Dubai

Experience: Minimum 2 years

Employment Type: Full-time (6 days/week)

About The Company

At Hotel Hive, we are committed to empowering the hospitality industry with high-quality, reliable, and cost-effective HORECA supplies. With a deep understanding of the challenges faced by hotels, restaurants, cafs, and catering professionals, we provide products that elevate service standards, enhance operational efficiency, and support exceptional guest experiences.

About The Role

To support the HORECA sales team in managing client coordination, processing orders, preparing sales documentation, and ensuring smooth operations between customers, internal departments, and suppliers.

Key Responsibilities

Manage daily coordination between the sales team and HORECA clients, including hotels, restaurants, cafs, and catering companies.

Prepare quotations, product lists, and pricing proposals based on client requirements.

Handle order processing, follow-ups, and delivery scheduling in coordination with logistics and warehouse teams.

Maintain and update client databases, price lists, and product catalogues.

Assist Account Managers with client meetings, product presentations, and sample arrangements.

Monitor stock levels to ensure timely supply of customer orders, especially for fast-moving consumables.

Track sales performance, prepare weekly and monthly sales reports, and support forecasting and planning activities.

Coordinate after-sales support, including complaints management, returns, and product replacements.

Ensure compliance with HORECA quality standards, hygiene guidelines, and supplier specifications.

Support marketing and promotional activities, product launches, and participation in HORECA trade exhibitions or events.

Requirements

Bachelor's degree in business, marketing, or a related field.

2+ years of experience in sales coordination or customer service, preferably within HORECA or FMCG.

Knowledge of HORECA purchasing and supply processes is an advantage.

Strong communication and coordination skills.

Excellent organizational and follow-up abilities.

Proficiency in MS Office (Excel, Word, PowerPoint).

Ability to handle multiple tasks and work under pressure.