Company Description
Established in January 1991, INDEX Conferences & Exhibitions specializes in organizing conferences, exhibitions, and trade shows. The company aims to positively impact national identities and effectively connect pioneers in various business, medical, and health sectors.
Role Description
Job Summary
The Telesales Executive will be responsible for daily tasks including performing outbound calls, lead generation, customer relations, and executing sales strategies. The role involves effectively communicating with customers, handling inquiries, and providing exceptional customer service to ensure client satisfaction and support sales initiatives.
Key Roles and Responsibilities
- Conduct outbound calls to all targeted data and generate leads based on the required parameters.
- Achieve delegate acquisition sales target in volume and in value.
- Collaborate with local, regional societies and media partners to expand reach and get more visibility for each of the events.
- Process registration data for each event and report to Project Leads for verification and progress on new data collected/updated.
- Engage a wider audience for any given community and inspire them to join the meeting.
- Maintain & Update Event Social Media platforms. Ensure weekly updates and announcements of flyers, promotions and Program Highlights are posted in all platforms.
- Manage Database for all Email and SMS campaigns going out for all INDEX Conferences and Exhibitions event data.
- Coordinate with IT Team for all Conferences and Exhibitions event setup in maestro.
- Ensure that Onsite Delegate email & SMS Reminder timelines are followed for all events
- Maintain weekly reporting to Team/Client on the overall progress in terms of Delegate Sales.
- Sending follow up emails to the potential customer.
- Record daily activity in the CRM system.
Key Skills and Qualifications
- Bachelors degree in a relevant discipline with a minimum of 1-2 years of telesales experience.
- Proficient in Lead Generation and Customer Relations.
- Ability to work independently and as part of a team.
- Excellent communication skills in English
