The primary purpose of this role is to achieve and exceed sales and profitability targets by delivering exceptional customer experience that aligns with the brand.
Roles and Responsibilities
- Present and demonstrate the product range to meet individual customer needs and expectations.
- Ensure that the entire customer journey, including quotations, offers, test drives, and reviews, aligns with brand standards.
- Make vehicle deliveries a memorable experience by providing comprehensive explanations of all features and benefits.
- Collect and compile market data on competitive brands to support business planning and decision-making.
- Develop and maintain relationships with existing and potential customers through ethical sales methods and personalised interactions.
- Ensure the accurate processing of all paperwork and documentation in compliance with company policies and procedures.
- Adhere to pricing structures and administrative requirements to maintain consistency and transparency.
- Liaise with banks and insurance companies to secure favourable deals for both customers and the company.
- Ensure timely receivables from the market, minimising financial risks and maintaining cash flow efficiency.
- Work closely with Service, Parts, Finance, and New Car Sales departments to ensure a seamless customer experience.
- Maintain high professional standards of communication with customers before, during, and after the sales process.
- Stay updated with product knowledge, industry trends, and competitor offerings to provide informed recommendations.
- Comply with company policies, procedures, QMA and ISO standards, as well as Health & Safety regulations and the ethical code of conduct.
- Ensure adherence & compliance to policies, procedures, ISO standards, Health & Safety requirements, ethical code of conduct & values.
Key Accountabilities
- Achieve and exceed sales and profitability targets through effective sales strategies and customer engagement.
- Effectively leverage the sales contact management system to efficiently track and manage prospective customer interactions.
- Deliver tailored presentations and demonstrations of the product range in alignment with each customer's unique needs.
- Continuously maintain high customer satisfaction and retention levels.
- Explore and create new sales opportunities to improve market penetration in both existing and new segments.
- Utilise the company's database for prospecting, repeat sales, and customer referrals to drive business growth.
- Handle customer complaints professionally, ensuring timely resolution and corrective action.
- Promote the brand by actively participating in marketing initiatives and ensuring consistent brand experience.
- Continuously seek opportunities for personal and professional development.
Qualifications/Requirements/Experience
- High school diploma or equivalent (Bachelor's degree in Business, Marketing, or a related field is a plus).
- Valid driver's license.
- Previous experience in automotive or luxury sales (preferred).
- Exceptional communication and interpersonal skills to engage high-end clientele.
- Strong negotiation, closing, and relationship-building abilities.
Experience (Years of experience, Sector, Local /International)
- 2–3 years in automotive sales or luxury retail.
- Local market knowledge is essential; experience with premium/luxury brands is a strong advantage.
- Strong sales performance history and passion for luxury vehicles is essential.
Please note that only shortlisted candidates will be contacted. Thank you for your interest in joining AGMC.
