Responsible for achieving individual sales targets, providing exceptional customer service, maintaining product knowledge, and ensuring adherence to company merchandising and operational standards.
Sales Performance:
- Achieve individual sales, invoice, extended warranty (EW), accessories, and productivity targets.
- Identify customer needs and provide tailored product solutions to meet their requirements.
- Effectively communicate product features, benefits, and promotional offers to customers.
- Emphasize cross-selling and upselling to maximize revenue generation.
- Prepare and process sales orders, ensuring accuracy and adherence to company policies.
- Provide demonstrations for products to end-users and resellers as needed.
Customer Service:
- Greet customers immediately upon entry and provide a welcoming shopping experience.
- Respond promptly and knowledgeably to customer inquiries, resolving issues and offering solutions.
- Follow up on customer queries, deliveries, and after-sales services to ensure satisfaction.
- Maintain a professional and customer-centric approach at all times.
Merchandising and Product Maintenance:
- Maintain company visual merchandising standards, ensuring displays are properly arranged and priced.
- Update price changes and promotional tags promptly on the sales floor.
- Clean shelves, products, and display areas to meet company cleanliness standards.
- Implement and maintain planograms and placards in alignment with company guidelines.
- Execute zone recovery plans to ensure the section is tidy and well-organized at the end of the day.
Operational Duties:
- Support delivery processes and ensure timely completion of customer deliveries.
- Collaborate with Sales Supervisors and Store Managers to develop and execute strategic sales approaches.
- Participate fully in training sessions, team meetings, and professional development classes.
- Implement My Area My Responsibility (MAMR) tasks for assigned sections.
- Adhere to corporate guidelines related to inventory, damaged products, and operational processes.
Qualitative Requirements
Experience : Minimum of 1-2 years of experience in a retail sales role.
Educational Qualification : University certificate or equivalent .
Professional Certifications : Strong knowledge of products and services in relevant categories (electronics, home appliances, etc.).
Skills & Abilities : Excellent communication, interpersonal, and problem-solving skills.
