Sales Executive

Responsible for achieving individual sales targets, providing exceptional customer service, maintaining product knowledge, and ensuring adherence to company merchandising and operational standards.

Sales Performance:

• Achieve individual sales, invoice, extended warranty (EW), accessories, and productivity targets.
• Identify customer needs and provide tailored product solutions to meet their requirements.
• Effectively communicate product features, benefits, and promotional offers to customers.
• Emphasize cross-selling and upselling to maximize revenue generation.
• Prepare and process sales orders, ensuring accuracy and adherence to company policies.
• Provide demonstrations for products to end-users and resellers as needed.

Customer Service:

• Greet customers immediately upon entry and provide a welcoming shopping experience.
• Respond promptly and knowledgeably to customer inquiries, resolving issues and offering solutions.
• Follow up on customer queries, deliveries, and after-sales services to ensure satisfaction.
• Maintain a professional and customer-centric approach at all times.

Merchandising and Product Maintenance:

• Maintain company visual merchandising standards, ensuring displays are properly arranged and priced.
• Update price changes and promotional tags promptly on the sales floor.
• Clean shelves, products, and display areas to meet company cleanliness standards.
• Implement and maintain planograms and placards in alignment with company guidelines.
• Execute zone recovery plans to ensure the section is tidy and well-organized at the end of the day.

Operational Duties:

• Support delivery processes and ensure timely completion of customer deliveries.
• Collaborate with Sales Supervisors and Store Managers to develop and execute strategic sales approaches.
• Participate fully in training sessions, team meetings, and professional development classes.
• Implement My Area My Responsibility (MAMR) tasks for assigned sections.
• Adhere to corporate guidelines related to inventory, damaged products, and operational processes.

Qualitative Requirements

Experience : Minimum of 1-2 years of experience in a retail sales role.

Educational Qualification : University certificate or equivalent .

Professional Certifications : Strong knowledge of products and services in relevant categories (electronics, home appliances, etc.).

Skills & Abilities : Excellent communication, interpersonal, and problem-solving skills.