Company Description CXP is dedicated to helping organizations build engaged teams that deliver exceptional customer experiences. The company focuses on innovative solutions that enhance customer interactions and streamline communication across channels. CXP specializes in Genesys and Cisco technologies, providing seamless integration and operational efficiency for clients. From initial consultation through ongoing support, CXP partners with businesses to optimize communication systems and improve performance. Professionals joining CXP contribute to transforming customer communication and elevating service quality for organizations across Saudi Arabia and beyond.
Role Description The Sales Manager role at CXP is a full-time, hybrid position based in Saudi Arabia, with flexibility for some work from home. The Sales Manager will lead the sales process for communication and customer experience solutions, from prospecting and qualification through proposal development and closing. Day-to-day responsibilities include identifying and nurturing new business opportunities, managing existing client accounts, conducting product demonstrations, and collaborating with technical teams to design tailored solutions using platforms such as Genesys and Cisco. The role involves preparing sales forecasts, tracking pipeline activity, analyzing market trends, and reporting on performance to leadership. The Sales Manager will also support marketing initiatives, attend industry events, and build long-term relationships that drive revenue growth and customer satisfaction.
Qualifications
- Strong consultative sales and account management skills, including opportunity identification, negotiation, and closing.
- Experience with customer experience, contact center, or communication technology solutions (Genesys, Cisco, or similar platforms).
- Ability to analyze client needs and translate them into tailored solution proposals and presentations.
- Solid communication, presentation, and stakeholder management skills for working with diverse client and internal teams.
- Proficiency in pipeline management, sales forecasting, and use of CRM tools.
- Proven track record of meeting or exceeding sales targets in a B2B environment.
- Bachelor's degree in Business, Marketing, IT, or a related field; an advanced degree or relevant certifications are a plus.
- Comfort working in a hybrid setup in Saudi Arabia, with the ability to travel to client sites as needed.
- Fluency in English; proficiency in Arabic is highly advantageous.
- Strong problem-solving skills, adaptability, and commitment to ethical, inclusive, and collaborative work practices.
