Sales Manager

Job Title: Sales Manager 

Department: Sales 

Reporting To: Director of Sales 

Company Description

Guarantee Travel Group is a leading travel management company based in Amman, Jordan, providing corporate travel, MICE, event production, leisure travel, visa assistance, and medical tourism services. Over nearly two decades, the company has grown from modest beginnings into a trusted partner for international corporations and government entities, known for delivering reliable and high-quality travel solutions. Its success is built on strong global connections, deep industry expertise, and a commitment to professional service at every stage of the travel and event lifecycle. Guarantee Travel Group focuses on building long-term client relationships and ensuring that every project is planned and executed to an exceptional standard. Team members join a collaborative environment where passion for travel, operational excellence, and client satisfaction are central values.

Job Summary 

The Sales Manager is responsible for leading the sales team and driving revenue growth by developing and executing sales strategies, managing key client relationships, and achieving departmental sales targets. The role oversees the sales pipeline, forecasting, business development, account management, and overall sales performance. The Sales Manager provides direction and support to the sales team, monitors individual and team performance, develops key business opportunities, and works closely with other departments to ensure effective service delivery and achievement of the company's commercial objectives. 

Key Responsibilities 

• Develop and implement sales strategies and action plans to achieve monthly, quarterly, and annual revenue targets
• Lead, manage, and motivate the sales team to achieve individual and departmental sales objectives
• Set sales targets, objectives, and performance expectations for team members in alignment with company goals
• Monitor individual and team sales performance and take appropriate action to address performance gaps
• Manage and continuously review the sales pipeline, ensuring opportunities are properly qualified, followed up, and progressed toward closure
• Prepare and maintain accurate sales forecasts and provide regular updates to the Director of Sales
• Identify and develop new business opportunities through market research, prospecting, networking, referrals, partnerships, and other business development activities
• Develop and maintain strong relationships with key clients and strategic accounts
• Oversee account development strategies to increase customer retention, revenue, cross-selling, and upselling opportunities
• Lead negotiations with major clients regarding pricing, commercial terms, contracts, and service agreements within approved authority levels
• Review and approve sales proposals, quotations, and commercial offers within delegated authority
• Ensure sales activities and commercial agreements are aligned with company pricing policies, approval matrices, profitability requirements, and business objectives
• Monitor market trends, competitor activities, customer behavior, and industry developments to identify business opportunities and potential risks
• Provide management with market intelligence, sales insights, and recommendations to support commercial decision-making
• Conduct regular sales meetings and performance reviews with the team
• Coach, mentor, and develop Sales Executives and Assistant Sales Managers to improve sales capabilities and performance
• Review sales activity levels, conversion rates, account performance, revenue contribution, and other relevant sales KPIs
• Ensure accurate and timely CRM updates, sales reports, pipeline data, and forecasting information
• Manage escalated client issues and ensure timely resolution in coordination with the relevant departments
• Work closely with Operations, Reservations, MICE, Finance, Marketing, and other departments to ensure successful delivery of client requirements
• Collaborate with Marketing to support campaigns, promotions, trade shows, exhibitions, networking events, and lead-generation initiatives
• Identify opportunities to improve sales processes, customer experience, team productivity, and revenue performance
• Monitor sales expenses and ensure activities are conducted within approved budgets and company policies
• Support recruitment, onboarding, training, performance management, and development of sales team members
• Participate in the preparation of departmental budgets, business plans, sales targets, and commercial forecasts
• Represent the company in important client meetings, industry events, exhibitions, and business networking activities
• Ensure complete and accurate documentation of contracts, proposals, client records, and sales transactions
• Ensure compliance with company policies, SOPs, approval matrices, pricing guidelines, and applicable procedures
• Prepare regular sales performance reports and management updates as required
• Support the Director of Sales in strategic commercial initiatives and other business development projects
• Perform other sales-related duties as assigned by the Director of Sales

Qualifications & Requirements 

• Bachelor's degree in Business Administration, Marketing, Sales, Tourism, Hospitality, or a related field
• 4–6 years of progressive sales experience, preferably in travel, tourism, hospitality, corporate travel, or a related industry
• Proven experience managing a sales team and achieving departmental sales targets
• Strong track record in business development, key account management, and revenue generation
• Strong knowledge of sales strategy, pipeline management, forecasting, account management, and commercial negotiations
• Strong leadership, communication, negotiation, presentation, and relationship-management skills
• Strong analytical and commercial decision-making abilities
• Ability to set priorities, manage multiple objectives, and work effectively under pressure
• Strong coaching, mentoring, and performance-management skills
• Proficiency in CRM systems and Microsoft Office applications, particularly Excel and PowerPoint
• Strong organizational and time-management skills
• Valid driver's license
• Must have a car

Equal Opportunity Employment 

At Guarantee Travel, we are committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, disability, or any other protected status. We believe diversity drives innovation and strengthens our organization.