Sales Supervisor

Key Responsibilities:

Customer Service & Sales:

• Greet customers warmly and assist them in finding the perfect toys.

• Provide product knowledge, including features, benefits, and age-appropriateness.

• Recommend complementary products and upsell when appropriate.

• Handle customer inquiries, complaints, and returns professionally.

Store Operations:

• Maintain a clean, organized, and visually appealing store.

• Restock shelves and ensure products are displayed attractively.

• Assist in receiving, unpacking, and labeling new inventory.

• Follow store policies and procedures,

• ⁠Team Collaboration.

• Work closely with team members to achieve sales targets.

• Participate in store promotions, events, and seasonal activities.

• Share customer feedback with management to improve product selection and service.

Qualifications & Skills:

Experience:

Previous retail or sales experience preferred (especially in toys, stationery, childcare, or children's products).

Skills:

Excellent communication and interpersonal skills. - Ability to engage with children and parents in a fun, patient manner.

Traits: Enthusiastic, outgoing, and passionate about toys and play. - Reliable, punctual, and able to work flexible hours (weekends/holidays).