We are seeking a Senior Account Manager to join our client's VIP Account Management team.
In this role, you will manage a portfolio of high-value customers for a leading technology platform, delivering exceptional, personalized service to drive client satisfaction, retention, and revenue growth.
Your primary responsibility will be to foster strong, trusted relationships with top-tier clients, enabling them to maximize value through customized support, strategic insights, and enhanced product engagement.
This is a high-impact opportunity for an individual who excels in client service, thrives on performance accountability, and is passionate about operating in a fast-paced, innovative industry.
*Please note - this role requires Arabic as a must have requirement*
Key Responsibilities:
- Own and manage a portfolio of high-value clients, serving as their primary point of contact.
- Deliver white-glove service, ensuring exceptional client experiences and high satisfaction levels.
- Drive client retention and revenue growth through proactive engagement and tailored solutions.
- Build deep, trusted relationships with clients to understand their needs and align with platform capabilities.
- Provide strategic insights and recommendations to help clients achieve their goals.
- Collaborate with internal teams to ensure seamless delivery of services and solutions.
- Monitor and report on account performance metrics, identifying opportunities for improvement.
Qualifications:
- Proven experience in account management, client success, or a similar customer-facing role.
- Exceptional communication and relationship-building skills.
- Strong ability to understand client needs and translate them into actionable solutions.
- Comfortable working in a fast-paced, high-growth environment.
- Results-oriented with a track record of meeting or exceeding performance targets.
- Familiarity with technology platforms or innovative industries is a plus.
- Passion for delivering outstanding customer experiences.
