Company Overview
YAZ Media is a strategic digital media agency trusted by some of the world's biggest brands and leading government entities, we operate through four powerhouse departments, Marketing, Production, Technology, and Public Relations delivering end-to-end digital capabilities at global standards.
We craft corporate communications, social-first content and campaigns, commercial production, and digital experiences that people actually engage with, creating meaningful connections between brands and audiences.
With over 10 years of experience, we have partnered with 200+ businesses, including SMEs, Fortune 500 companies, and high-level government entities across the Middle East and beyond.
Our aim is simple: to be the region's most reliable digital and social agency known for innovative, creative, and truly impactful work.
Job Overview
As Senior Account Manager, you will own the end-to-end client relationship for a portfolio of accounts spanning government entities, corporate brands, and SMEs. You are the strategic bridge between the client and YAZ Media's internal teams, translating business objectives into actionable briefs, ensuring on-time and on-quality delivery, and proactively identifying growth opportunities within your accounts.
This is not a hands-on execution role. You will not be scheduling social media posts or directing video shoots. Instead, you will be the person who ensures the right teams are briefed, aligned, and delivering work that meets the client's strategic goals.
Responsibilities and Duties
Client Relationship Management
- Serve as the primary point of contact for assigned accounts, maintaining trust and ensuring high satisfaction across all touchpoints.
- Conduct regular check-ins and business reviews with clients to understand evolving needs and align on priorities.
- Proactively identify upsell and cross-sell opportunities by developing a deep understanding of each client's business, industry, and competitive landscape.
- Resolve client concerns promptly and professionally, escalating where necessary.Strategic Planning & Briefing
- Translate client objectives into clear internal briefs for Creative, Studio, Production, PR, and Technology teams.
- Develop and present campaign strategies, content direction, and social media plans that align with client KPIs and brand positioning.
- Lead strategic pitches and creative presentations to clients, articulating the rationale behind proposed work.
- Collaborate with department leads to shape proposals, timelines, and resource allocation for integrated campaigns.
Project & Delivery Oversight
- Own end-to-end project timelines and deliverable tracking across all active workstreams for your accounts.
- Coordinate cross-departmental delivery to ensure work is completed on brief, on time, and to YAZ Media's quality standards.
- Review creative outputs, production deliverables, and campaign assets before client presentation, ensuring alignment with the approved brief and brand guidelines.
- Flag risks, delays, or scope changes early, and work with internal teams to resolve them.
Performance & Reporting
- Monitor campaign performance metrics and prepare insightful reports that tie results back to client objectives.
- Stay current on social media trends, platform updates, and industry developments to inform client strategy.
- Contribute to quarterly business reviews and annual planning with actionable insights and recommendations.
Preferred Qualifications
Must Have
- +4 years of experience in account management at a digital, social, or integrated marketing agency.
- Proven track record of managing a diverse portfolio of clients, including government, corporate, and SME accounts.
- Fluent in Arabic and English (written and verbal) non-negotiable.
- Strong strategic thinking with the ability to connect client business goals to marketing and content strategies.
- Excellent communication, presentation, and client-facing skills.
- Experience managing cross-functional teams and coordinating multi-department delivery.
- Highly organized with the ability to manage multiple accounts and competing deadlines simultaneously.
Nice to Have
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- Experience working with UAE government entities and familiarity with government procurement/tender processes.
- Proficiency in project management tools (ClickUp) and CRM systems (HubSpot).
