Job Purpose
Managing the day-to-day operations of residential communities, acting as the primary liaison between residents, facility management providers, and the company, and ensures a high level of resident satisfaction by resolving escalated community issues, monitoring service standards, and supporting the delivery of community engagement initiatives
Key Accountabilities
- Serve as the main point of contact for residents, addressing complex inquiries, escalations, and complaints in a timely and professional manner.
- Monitor and coordinate the performance of facility management and third-party service providers (security, cleaning, landscaping, utilities, etc.) to ensure compliance with service-level agreements.
- Support the Community Management Supervisor/Manager in overseeing community operations and ensuring smooth daily functioning.
- Guide and mentor Community Management Executives, assisting them in handling resident requests and improving service quality.
- Organize and coordinate community events, engagement activities, and communication campaigns to enhance resident satisfaction and strengthen community spirit.
- Conduct regular community inspections and report maintenance or operational issues to relevant departments.
- Collaborate with Finance on service charges, collections, and related resident concerns.
- Assist in the handover process by explaining community regulations, documentation, and orientation for new residents.
- Assist in resolving difficult resident situations with a focus on achieving positive outcomes and maintaining community harmony.
- Communicate community updates, policies, and relevant information to residents using appropriate channels.
- Maintain accurate records of resident interactions, service requests, complaints, and resolutions via CRM or internal systems.
- Prepare and present periodic reports on community performance, resident satisfaction, and operational challenges.
- Suggest process improvements to enhance community services and operational efficiency.
Job Qualifications:
- Bachelor's degree in business administration.
- 3–5 years of experience in community management, customer service, or property management (real estate experience preferred).
- Strong background in handling escalations and managing service providers.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Solid organizational and multitasking abilities.
- Knowledge of property/facility management operations is highly desirable.
- Proficiency in MS Office and CRM systems.
- Fluent in Arabic and English (spoken and written)
Location:
Al Ain Sokhna & North Coast, Cairo Egypt.
You can apply by sending your updated CV to: [Confidential Information] with subject line Senior Community Executive
