Senior Customer Service Representative

Company Description

OWORKERS is a multilingual Business Process Outsourcing (BPO) company with 10 years of experience, serving clients in 35 languages. We specialize in data annotation for AI, multilingual customer and technical support services, content moderation, and data processing. Leveraging a hybrid AI + human approach, we provide flexible, high-quality, and affordable solutions. Our operations are ISO 27001 and GDPR compliant, with delivery centers in Bulgaria, Egypt, Madagascar, and the Philippines. Recognized by leading organizations and trusted by Fortune 500 companies, OWORKERS has won multiple industry awards and is ranked in IAOP's 2025 Global Outsourcing 100 list.

Role Description

This is a full-time on-site position located in Qesm El Maadi for a Senior Customer Service Representative. The role involves providing exceptional customer support, ensuring high customer satisfaction, and maintaining excellent customer experiences. Key responsibilities include handling customer inquiries, resolving issues effectively, and maintaining professional communication with clients. You will play a crucial role in representing OWORKERS while ensuring client needs are met with the utmost accuracy and efficiency. The task includes handling emails, chats, and calls. According to the profile, you might be offered to act as a trainer if you have adequate experience and skills, assigned supporting tasks from management, or other tasks according to the business needs.

Qualifications

• Proficiency in Customer Service, Customer Support, and Customer Service Representations
• Competence in Customer Satisfaction and Customer Experience management
• Strong communication, interpersonal, and problem-solving skills
• Fluency in English is a MUST
• Experience in a BPO or multilingual environment is an advantage

Work Conditions

• Setup: On-Site
• Working Hours / Off Days: Rotational
• Location: El Maadi
• Package: Negotiable
• No transportation