Job Description:
As a Senior Key Account Manager in Fastlo company, you will be responsible for acquiring and managing high-value clients, ensuring customer satisfaction, retention, and revenue growth. Your main focus will be on identifying new business opportunities with strategic accounts, developing long-term relationships, and positioning Fastlo as a trusted logistics partner.
Key Responsibilities
1. Key Account Acquisition & Relationship Management
- Identify and target potential high-value clients in the logistics and shipping sector.
- Develop and maintain strong, long-term relationships with key accounts.
- Act as the primary point of contact for strategic clients, addressing their needs and concerns promptly.
- Conduct regular meetings and business reviews to monitor performance and explore growth opportunities.
2. Business Development & Sales Growth
- Lead efforts to acquire new strategic clients that align with company objectives.
- Negotiate contracts, pricing, and service-level agreements with prospective and existing clients.
- Collaborate with internal teams to design customized solutions that fit client needs.
- Consistently achieve sales and revenue growth targets from key accounts.
3. Operational & Service Coordination
- Work closely with operations and logistics teams to ensure smooth delivery processes for key clients.
- Monitor service performance to ensure timely shipments and exceptional customer experience.
- Resolve service-related issues in collaboration with internal departments.
4. Market & Competitor Insights
- Stay updated on industry trends, competitor offerings, and customer expectations.
- Provide market feedback and strategic recommendations to enhance Fastlo s value proposition.
5. Reporting & Strategic Contribution
- Prepare performance reports on key accounts and present insights to senior management.
- Contribute to business planning by identifying opportunities for growth and market expansion.
- Support management in shaping sales strategies for enterprise and large-scale clients.
Qualifications
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field.
- 3+ years of experience in Key Account Management, Business Development, or B2B Sales within logistics, parcel shipping, or delivery services.
- Strong track record of acquiring and managing enterprise-level clients.
- Excellent communication, negotiation, and presentation skills.
- Strong analytical mindset with proficiency in CRM systems and Microsoft Office (Excel, PowerPoint)
