Senior Manager

Job Title: Senior Manager – Banking Backend Operations

Location: Noida, India

Shift: US Shift (Night Shift)

Role Overview

We are seeking an experienced Senior Manager – Banking Backend Operations to lead and manage large-scale banking operations for US clients. The role requires strong leadership capabilities, operational governance expertise, and the ability to drive efficiency, quality, and client satisfaction across multiple teams and processes.

The ideal candidate will have extensive experience in banking operations, BPO/outsourcing environments, process optimization, and stakeholder management, with a proven track record of managing multiple teams and delivering operational excellence.

Key Responsibilities

Operations & Delivery Management

• Lead end-to-end delivery of banking backend operations ensuring adherence to SLAs, KPIs, and client expectations.
• Manage multiple teams and team leaders handling high-volume banking processes.
• Monitor daily operations, productivity, turnaround times, and accuracy levels.
• Drive operational efficiency, process stabilization, and continuous improvement initiatives.

Client & Stakeholder Management

• Act as the primary operations contact for client stakeholders.
• Lead governance calls, performance reviews, and operational updates with clients.
• Ensure strong alignment between client expectations and operational delivery.

Quality & Risk Management

• Ensure adherence to banking compliance, regulatory guidelines, and risk frameworks.
• Drive quality improvement initiatives, root cause analysis, and preventive actions.
• Maintain strong controls to ensure data confidentiality and process accuracy.

People Leadership

• Manage and mentor multiple team leaders and large operations teams.
• Drive performance management, coaching, and employee development initiatives.
• Ensure strong engagement and retention within teams working in US shift operations.

Process Improvement & Transformation

• Identify automation, digitization, and process optimization opportunities.
• Implement Lean / Six Sigma / operational improvement methodologies to enhance productivity and quality.
• Partner with internal teams to drive technology adoption and workflow enhancements.

Required Qualifications

• Bachelor's degree in business, Finance, Banking, or related field (MBA preferred).
• 10–15 years of experience in banking operations or BPO operations supporting US banking clients.
• Minimum 4–6 years in leadership roles managing multiple teams.
• Experience handling high-volume backend banking processes such as payments, lockbox, lending operations, document management, reconciliation, or deposit operations.

Required Skills

• Strong operations leadership and people management skills.
• Experience managing large teams and multiple process lines simultaneously.
• Strong knowledge of banking operations, compliance, and risk controls.
• Expertise in SLA management, productivity improvement, and quality governance.
• Excellent client management and communication skills.
• Experience working in US shift / global delivery models.

Preferred Skills

• Experience in process transformation, automation, or digital initiatives.
• Exposure to Lean, Six Sigma, or continuous improvement frameworks.
• Experience managing banking operations transitions or process migrations.