NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates. Since 1975, it has provided high quality, personalised, and compassionate care to its patients and is proud to have earned the trust of millions of people in the UAE and around the world.
NMC's network is made up of 85 medical facilities, including JCI-accredited multi-specialty hospitals, medical centres, community clinics, day surgery centres, fertility clinics, home health services, and long-term care facilities. It employs over 12,000 people and serves over 5.5 million patients every year.
Job Summary:
The Senior Manager Ethics & Compliance is responsible for managing the operational aspects of the organization's compliance framework, including policy development, training, risk assessments, investigations, and regulatory engagement. This role ensures that internal practices meet legal, ethical, and professional standards while embedding compliance into the daily operations of all business units. The role collaborates with leadership across clinical and non-clinical functions to foster a culture of ethical conduct and accountability.
Responsibilities:
- Assist in the development and implementation of the ethics and compliance strategy across all healthcare entities.
- Draft, update, and maintain compliance-related policies, procedures, and codes of conduct.
- Conduct compliance risk assessments and support the development of risk mitigation plans.
- Lead or support investigations related to allegations of non-compliance, fraud, or misconduct.
- Facilitate employee training and awareness programs on ethics, compliance, and professional conduct.
- Ensure organizational compliance with UAE laws and regulations (e.g., DOH, DHA, MOHAP).
- Collaborate with legal, audit, HR, IT, and operations departments to align compliance efforts.
- Monitor internal controls and reporting mechanisms to detect and prevent unethical behavior.
- Manage the compliance hotline and ensure whistleblower protections are upheld.
- Analyze and report key compliance metrics to leadership and regulatory authorities.
- Prepare for and support external audits, inspections, and certifications (e.g., JCI, ISO).
- Keep abreast of changes in regulatory requirements and update internal frameworks accordingly.
- Promote an organizational culture of integrity, responsibility, and ethical decision-making.
- Review and evaluate vendor and third-party compliance with contractual and regulatory obligations.
- Assist in developing a compliance maturity roadmap and aligning it with organizational goals.
Education and Certification:
- Bachelor's degree in law, Healthcare Administration, Compliance, or a related discipline.
- Master's degree in law, Healthcare Management, Business Ethics, or Public Health is preferred.
- Professional certification such as Certified Compliance & Ethics Professional (CCEP), CHC, or equivalent is required.
- Additional certifications in internal audit, quality, or risk management are an advantage.
Experience:
- Minimum 810 years of experience in healthcare ethics, compliance, legal, or regulatory roles.
- At least 35 years in a senior or managerial capacity within a healthcare system or hospital group.
- UAE or GCC healthcare experience is strongly preferred.
- Demonstrated success in leading compliance initiatives across multi-site operations.
