Senior Specialist – Financial & Fraud Application Support

Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation

Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.

Our technology mirrors our people - Smart, Innovative & Forward Thinking

www.geidea.net

To maintain competitive advantage as we grow, we are currently looking for new Senior Specialist – Financial & Fraud Application Support

Job purpose:

The Senior Specialist – Financial & Fraud Application Support is responsible for ensuring the availability, security, and regulatory compliance of financial and fraud prevention applications in accordance with Saudi Central Bank (SAMA) regulations. The role provides advanced production support for payment, fraud, and risk systems, ensuring secure transaction processing, fraud mitigation, and adherence to Saudi regulatory frameworks

Responsibilities:

• Provide Level 2 / Level 3 support for financial systems including (Payment platforms (cards, wallets, transfers, Fraud detection and transaction monitoring systems, AML, risk scoring, and rule-based engines).
• Monitor financial transactions for failures, delays, or anomalies.
• Ensure data accuracy, reconciliation, and integrity across financial systems
• Support 24/7 mission-critical systems in line with SAMA availability requirements.
• Maintain technical documentation, runbooks, and knowledge base articles
• Ensure adherence to SLAs, operational processes, and best practices
• Participate in incident, problem, and change management processes
• Resolves complex issues and performs root cause analysis
• Supports releases and production changes

Must have technical/professional qualifications:

• Bachelor's degree in Computer Science, IT, or related field.
• 5+ years of experience in fintech or banking environment.
• Strong understanding of payment systems (e.g., Memento ,Apex), transaction lifecycle, settlement, and reconciliation processes.
• Hands-on experience with fraud detection and prevention tools (e.g., SAS, Memento), including rule configuration and alert analysis.
• Ability to perform advanced L2 support, root cause analysis, and issue resolution in high-volume transaction environments.
• Proficiency in SQL and database troubleshooting (transactions, locks, performance tuning).
• Experience with APM and monitoring tools (e.g., Elastic, Dynatrace, New Relic) for proactive issue detection

Our values guide how we think and act - They describe what we care about the most

Customer first - It's embedded in our design thinking and customer service approach

Open - Openness allows us to constantly improve and evolve

Real - No jargon and no excuses!

Bold - Constantly challenging ourselves and our way of thinking

Resilient – If we fail, we bounce back stronger than before

Collaborative - We know that we can achieve a lot more as a team

We are changing lives by constantly striving for a better solution

Click apply below and become part of the Geidea story