Service Advisor

Job Summary:

We are looking for a Service Advisor to join our After-Sales team. The ideal candidate will act as the main point of contact between customers and the service center, ensuring a smooth and professional service experience.

Key Responsibilities:

• Receive customers and understand their vehicle/service requirements.
• Inspect and document customer concerns and vehicle condition.
• Prepare accurate job cards and service requests.
• Coordinate with technicians to ensure proper diagnosis and repair.
• Explain required repairs, service recommendations, and estimated costs to customers.
• Provide customers with regular updates regarding service progress.
• Ensure vehicles are delivered on time and according to agreed requirements.
• Handle customer inquiries and complaints professionally.

Follow up with customers after service to ensure satisfaction.

• Maintain accurate customer and vehicle records on the system.
• Achieve customer satisfaction and after-sales service KPIs.

Requirements:

• Bachelor's degree in Mechanical, Mechatronics, Automotive Engineering, or a related field.
• 1–3 years of experience as a Service Advisor or in a similar automotive after-sales role.
• Very good English level is required.
• Good knowledge of automotive maintenance and repair processes.
• Strong communication and customer service skills.
• Good problem-solving and negotiation abilities.
• Presentable, organized, and customer-oriented.
• Ability to work under pressure and in a fast-paced environment.