ServiceNow Engagement Lead

We have an Immediate Job opportunity for ServiceNow Engagement Lead position.

Job Role: ServiceNow Engagement Lead

Job Location: Riyadh, KSA

Experience : 10 to 20 Years

Notice Period: Immediate to 60 days

About Company:

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 15,000+, and has 58 offices in 21 countries within key global markets. For more information on the company, please visit our website or LinkedIn communit

Diversity, Equity, and Inclusion:

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements, and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected.

Job Description:

We are seeking an experienced Engagement Lead to join our dynamic IT ServiceNow consultancy team.

In this role you will need to be onsite with customers, and be responsible for day to day client relationships, overseeing project delivery, and driving strategic initiatives that leverage our IT service offerings.

You will act as the primary point of contact for clients, ensuring their needs are met and expectations exceeded while fostering strong partnerships.

The ideal candidate will have a proven track record in IT ServiceNow management, exceptional communication skills, and the ability to lead cross-functional teams effectively.

You will work closely with clients to understand their business objectives, identify opportunities for improvement, and implement tailored solutions that enhance operational efficiency and service delivery.

As an Engagement Lead, you will play a critical role in shaping the client experience, supporting business development efforts, and mentoring team members. Your expertise in project management and stakeholder engagement will be vital in driving successful outcomes and ensuring high levels of client satisfaction.

Join us in a collaborative and innovative environment where you can make a significant impact on our clients success while working from the comfort of your home.

Required Skills:

Project & Delivery Management - Plans and executes enterprise ServiceNow engagements with transparency and precision. Manages risks, dependencies, and stakeholder expectations while ensuring alignment with business goals and Calitii's delivery standards.

Stakeholder Engagement - Builds trust-based relationships with clients, partners, and internal teams. Communicates proactively and empathetically to ensure shared understanding and success throughout the engagement.

Business Insight & Process Understanding - Demonstrates deep understanding of enterprise environments, including regulatory, operational, and strategic contexts. Translates business needs into actionable ServiceNow solutions that deliver measurable value.

Analytical Thinking & Problem Solving - Applies structured thinking to resolve complex challenges. Uses data, stakeholder input, and domain expertise to develop pragmatic, value-driven solutions.

Adaptability & Change Leadership - Leads teams through transformation with resilience and empathy. Embraces feedback and ambiguity, adapting to evolving priorities while championing continuous improvement.

Effective Communication - Communicates with clarity and authenticity across technical, commercial, and strategic domains. Tailors messaging to diverse audiences, fostering alignment and psychological safety.

Execution & Time Management - Delivers work with consistency and care. Prioritises effectively across competing demands, maintaining high standards of productivity and quality.

Leadership & Development - Leads with humility and accountability. Coaches and mentors team members, fostering growth and high performance in a fast-paced consultancy environment.

Client & Commercial Focus - Balances strategic thinking with practical execution. Understands commercial models and client priorities, ensuring solutions are impactful, scalable, and aligned with expectations.

Technical Expertise - Applies ServiceNow platform knowledge to guide solution design and delivery. Understands architecture, scripting, workflows, and module configuration to support client outcomes.

Qualifications:

Bachelor's or Master's degree in computer science, Information Systems, or related field

Soft Skills:

Excellent communication and leadership skills.

Strong interpersonal and collaboration skills.

Ability to work under pressure and meet tight deadlines.

Positive attitude and strong work ethic.