Job Summary
The Site Supervisor is responsible for overseeing daily property operations, ensuring high standards of cleanliness, facilities management, maintenance, and client service delivery. The role supervises third-party service providers (TPSPs), ensures compliance with SLAs and KPIs, and supports smooth operational execution across the property.
Key Responsibilities
Operations & Site Management
- Conduct daily inspections and site walkthroughs.
- Complete daily, weekly, and monthly reports and checklists.
- Coordinate event setups and operational requirements as per client requests.
- Manage shift handovers and respond to client inquiries.
- Support rotational shift schedules (morning, afternoon, night).
Facilities & Contractor Supervision
- Supervise TPSPs across Housekeeping, F&B, Security, Laundry, Transport, Soft FM (Landscape), and Hard FM (Civil, MEP, IT).
- Ensure compliance with Scope of Work (SOW), KPIs, and SLAs.
- Monitor contractor performance and staff deployment.
- Report and track maintenance and repair works.
- Prepare snagging lists for pre/post events and pre-opening activities.
Asset & Compliance Management
- Monitor asset inventory, storage, and movement.
- Maintain asset records and report discrepancies.
- Ensure compliance with HSE, security standards, and food safety regulations (EFST/ADAFSA).
- Oversee waste management and preventive maintenance schedules.
Documentation & Training
- Assist in preparing and reviewing SOPs.
- Provide operational guidance and training to service providers.
- Submit operational updates to management as required.
Qualifications
Education:
Degree/Diploma in Hospitality, Tourism, Business Management, or related field.
Experience
Experience in Hospitality, Leisure, Tourism, or Facilities Management. Experience managing third-party contractors preferred.
Knowledge & Skills
- Facilities Management (Soft & Hard FM)
- Housekeeping and hospitality operations
- Asset and maintenance supervision
- Food safety standards
- Strong communication and interpersonal skills
- Multitasking and problem-solving ability
- Attention to detail and adaptability
