We are looking for a detail-oriented and proactive Social Media Moderator to monitor, manage, and engage with our online communities. You will be responsible for ensuring all interactions reflect our brand voice, values, and community standards across various platforms.
Key Responsibilities:- Monitor comments, messages, and mentions across social media platforms (e.g., Facebook, Instagram, Twitter, TikTok, YouTube, LinkedIn)
- Respond to user inquiries, comments, and complaints in a timely and professional manner
- Remove or report inappropriate, harmful, or spam content based on community guidelines
- Escalate sensitive issues to the appropriate internal teams
- Maintain a positive, respectful tone in all public interactions
- Assist in growing and nurturing the brand's community through engagement
- Provide regular reports on trends, community sentiment, and potential issues
- Create monthly reports
- create competitive analysis reports
Qualifications:- 12 years experience in social media, customer service, or community management
- Excellent written communication in [English / Arabic / other languages if applicable]
- Strong understanding of social media platforms and internet culture
- Ability to remain calm and professional when handling complaints or conflicts
- Flexible availability, including evenings or weekends if needed
- Bachelor's degree in Marketing or related field
- Strong understanding of online marketing tools
