Role Purpose:
To manage and recover outstanding payments by assisting customers, addressing their inquiries, and providing suitable repayment solutions. Share the documents required by the customer, Solve customer inquiries. Do the follow up internally in case of dispute and give the timely solution. The role ensures timely follow-ups, reconciliations, and proper documentation of collection activities. It also supports management by reporting performance and escalating delinquent accounts when necessary.
Key Responsibilities:
- Contact customers via phone or email to follow up on overdue payments and provide solutions or in case required inquiry follow up.
- Meet and assist customers who visit for inquiries regarding outstanding payments, invoices, or account status.
- Understand customer concerns and negotiate suitable repayment plans in line with company policies.
- Monitor and maintain accurate records of all collection activities and customer interactions.
- Reconcile invoices and coordinate with internal teams (Finance, Operations, Legal) to resolve disputes.
- Prepare daily, weekly, and monthly collection reports for management review.
- Ensure compliance with company policies and relevant regulatory guidelines.
Knowledge & Experience:
- Bachelor's degree in business, Finance, or a related field.
- Proficiency in MS Office and basic ERP/CRM systems.
- 1–3 years in collections, accounts receivable, or customer service roles. Experience in real estate, property management, or financial services preferred. Familiarity with collection processes and reconciliation is an advantage.
- Fluency in English is required; Arabic is an added advantage.
- Knowledge of RERA and Service Charges will be plus.
- Proficiency in ERP/CRM systems for tracking customer accounts and managing collections.
