Key Responsibilities
Sales & Clienteling Excellence
- Drive store revenue to meet and exceed sales targets and KPIs
- Build and maintain a loyal client base through personalized service and clienteling
- Monitor key metrics such as conversion, ATV (Average Transaction Value), and UPT (Units per Transaction)
- Identify VIP clients and develop tailored engagement strategies
Luxury Customer Experience
- Deliver an elevated, personalized shopping experience aligned with premium brand standards
- Provide expert styling advice across formalwear, business wear, and casual luxury
- Handle high-profile clients with professionalism and discretion
- Ensure after-sales service excellence and long-term client relationships
Team Leadership & Development
- Lead, coach, and inspire a high-performing sales team
- Conduct regular training on product knowledge, styling, and luxury service etiquette
- Set clear KPIs and monitor individual/team performance
- Foster a culture of accountability, teamwork, and excellence
Store Operations & Inventory
- Oversee daily operations ensuring smooth and efficient store functioning
- Manage stock levels, replenishment, and inventory accuracy
- Minimize shrinkage and ensure loss prevention standards
- Coordinate with buying and merchandising teams for product availability
Visual Merchandising & Brand Standards
- Ensure impeccable visual merchandising aligned with premium brand guidelines
- Maintain store ambiance, cleanliness, and presentation at luxury standards
- Execute seasonal launches and in-store promotions
Business & Compliance
- Analyze sales performance and prepare reports for management
- Control store expenses and optimize profitability
- Ensure compliance with company policies, audit requirements, and safety standards
Requirements
- Bachelor's degree or equivalent retail experience
- 5–10 years of experience in fashion retail, with at least 2–3 years in a managerial role
- Strong background in premium or luxury menswear brands
- Proven ability to achieve and exceed sales targets
- Excellent leadership, communication, and interpersonal skills
- Strong clienteling and relationship-building skills
- Good understanding of menswear styling, fabrics, and trends
