Job title: Supervisor, Operations
Location: UAE
Reporting to: Manager, Operations
About noon
We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Supervisor, Operations who can help us move even faster.
noon's mission: Every door, every day.
What you'll do:
Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
The Supervisor will be responsible for managing end-to-end store operations, ensuring smooth day-to-day functioning, adherence to operational protocols, and delivery of high standards in inventory management, customer experience, and team performance.
- Own and manage the end-to-end store operations, ensuring efficiency, accuracy, and compliance with company standards.
- Ensure strict adherence to inventory management protocols, including:
- Maintaining 5S standards within the store
- Conducting weekly stock checks and daily inventory walks
- Performing regular security audits
- Lead and manage a team comprising shift leaders, logistics associates, delivery associates, warehouse staff, and cashiers to ensure optimal performance.
- Oversee payroll and attendance processes, ensuring timely closure as per defined timelines.
- Monitor and track key store performance metrics, identifying gaps and driving corrective actions.
- Ensure compliance with all applicable legal and local regulatory requirements.
- Conduct monthly store audits to ensure proper inventory placement and adherence to company policies.
- Own and drive key metrics related to inventory management, delivery experience, and customer satisfaction.
- Ensure all team members are adequately trained and equipped to perform their roles effectively.
- Take proactive actions during operational challenges and escalate issues in a timely manner when required.
- Manage store cash operations, including reconciliation and timely deposits.
- Plan and optimize workforce rosters for warehouse and delivery staff to ensure productivity and performance targets are met.
- Prepare and share daily reports on store performance and operational metrics.
- Identify opportunities to increase order volumes by improving serviceability and operational efficiency.
What you'll need:
- Bachelor's degree in any relevant field.
- 36 years of relevant experience in operations, preferably in a supervisory or team leadership role.
- Industry experience in e-commerce, logistics, warehousing, or retail operations is mandatory.
- Strong understanding of Microsoft Excel and Google Sheets, with the ability to analyze and interpret data effectively.
- Good numerical and analytical skills, with strong attention to detail.
- Proven experience in team management and driving performance in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Ability to handle multiple priorities and work under pressure.
- Proactive problem-solving mindset with the ability to take ownership and drive results.
Who will excel
- We're looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.
