About the Role
- Maintaining proper planning, implementation, and operations for the technologies and services
- Managing the interactions between Internal Teams, Vendors and Customer teams to assure
services delivery / availability and fast TTM / problem solving with the best quality and a
satisfactory service level.
- Identifying problematic areas and implementing strategic solutions in time.
- Overseeing and determining major IT projects including system updates, upgrades, migrations
and outages.
- Fostering new ideas, technologies and ways of improvement for Infrastructure and Development Systems and Sub Systems.
Responsibilities
Infrastructure Services
- Plan, Implement, Operate and Maintain all aspects of Infrastructure Technologies and Services
provided internally to e& Egypt users and externally to our ICT customers in our Data Centers, Head
Quarters, Contact Centers and Retail stores including; Planning, Implementation, and Operations for all Infrastructure offered services and Active Directory, Archiving, File and Print Services and System Center services for all e& Egypt.
Employees across all location's HQs, Buildings and Retail Stores.
- Cloud SaaS services provided to ICT Customers.
Application and Desktop Virtualization
- Full Responsible and Accountable on all live production Technologies and Services offered.
- Responsible on maintaining proactively and reactively all Technologies and Services offered
during business hours and On-Call.
- Responsible on the continuous enhancements in the operational tasks to meet the organization objectives.
- Third level of support for Infrastructure Technologies and Services offered.
- Follow up reviewing and publishing the services documentations to assure business continuity
and fast tracks for problems resolution.
- Apply patch fixes for all bugs on all live systems whenever needed.
- Responsible on issuing RFPs / RFQs for Infrastructure services provided.
- Work in full cooperation with the IT Service Support team in any escalated issues End to End
until complete resolution.
- Check and ensure resolution of all issues to achieve all operations objectives without breaching
the SLA.
Qualifications
- BSc in Telecommunications & Electronics Engineering, Computer science or equivalent.
- Solid Experience in Exchange, SharePoint, MS SQL and System Center.
- Solid Experience in Microsoft Infrastructure Services and Clustering.
Desirable Qualifications
- Hands on Experience Citrix.
- Hands on Experience Virtualization VMware/Hyper-V/KVM.
- Hands on Experience Scripting, PowerShell and Automation.
- Hands on Experience x86 servers, Networking and Security Solutions.
