The Entertainment & Events Team Leader supports the smooth delivery of entertainment offerings and events across the park, serving as a key point of contact for frontline team members and performers. Reporting to the Entertainment & Events Supervisor, the Team Leader assists in coordinating daily operations, ensuring that performers and staff are prepared and adhering to established procedures, guest service standards, and safety protocols.
Additionally, the Team Leader assists in training new staff, resolving guest concerns, and maintaining cleanliness and safety standards within designated areas. With a focus on leadership, teamwork, and attention to detail, the Team Leader contributes to the overall success of entertainment experiences within the park, enhancing guest satisfaction and park performance under the supervision of the Entertainment & Events Supervisor.
Key Responsibilities:
- Assist the Supervisor in managing daily entertainment operations, ensuring readiness and smooth execution of activities
- Serve as the first point of contact for frontline team members, providing guidance and support during shifts
- Conduct pre-shift briefings to communicate schedules, updates, and safety protocols to performers and staff
- Monitor performances and events to ensure adherence to quality, safety, and guest engagement standards
- Support the setup and strike of shows, events, and entertainment offerings, ensuring efficient execution
- Address minor guest or team member concerns during shifts and escalate issues to the Supervisor when necessary
- Contribute to maintaining inventory and equipment readiness, ensuring all resources are properly handled
- Promote a positive work environment by fostering teamwork and motivation among performers and staff
Requirements
Education:
- High School Diploma or equivalent (minimum)
Experience:
- 1-3 years of experience in an entertainment, hospitality, or customer service role, with leadership experience preferred
Skills:
- Strong interpersonal skills with the ability to lead and motivate a team
- Excellent communication skills, both verbal and written
- Enthusiasm for creating exceptional guest experiences and memorable moments
- Ability to handle minor conflicts or challenges calmly and professionally
- Basic organizational and time management skills, with the ability to adapt to changing priorities
- Understanding of safety and operational standards in an entertainment environment
- Ability to work collaboratively with colleagues and take direction effectively
- A valid driver's license is preferred
- Proficiency in English, fluency in Arabic is a plus
