Technical Support Engineer

Fresher

This job is no longer accepting applications

Job Description

Requirements:

Asterisk experience in a call center environment
who understands how to troubleshoot and resolve issues with Windows, Linux, and Window Servers.
Proficient in English language.
Resourceful, self-starter, problem-solver
Knowledge of Active Directory Administration, Windows Server 2016,2019,2022
Knowledge of networking fundamentals and DNS/DHCP
Experience with Dell workstations, Windows 10, Office 365.
Experience with Linux Servers.
Experience with network OSI model.
Knowledge of Asterisk Server and user configuration via command line.
Excellent communication skills, problem solving skills.
Able to think creatively and work effectively with limited supervision
Strong organization skills
Preferred: 2-4 years of experience with technical support to internal users in a mid-level IT environment
PC Imaging
Network Troubleshooting skills

Responsibilities:

Maintain desktops, printers, scanners including new deployment.
Setup new user accounts, set permissions and access, manage passwords, and maintain Active Directory, Exchange Mail and Office365.
Handle majority of IT questions, requests, and incidents from internal users.
Installs and maintains software updates including managing licenses.
Maintains printers and toner supply levels.
Tracks incidents in IT ticketing System and troubleshoots technical issues.
Deploys and maintains all workstation computers.
Add users to Asterisk phone server and configure SIP phones.
Basic Network configuration.

Additional: