About Us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
Join our team as a Technical Support Engineer, where you will be at the forefront of delivering exceptional customer service by effectively diagnosing and resolving technical issues, while continuously enhancing your skills in a fast-paced environment.
- Provide a professional first point of contact for the Customer.
- Accurately log all incidents/inquiries in a timely and effective manner.
- Diagnose fault-related cases both proactively and reactively using software diagnostics and other network/products utility programs.
- Provide continual updates to the Customer and use the internal escalation process when necessary to meet contractual and performance objectives.
- Coordinate with all necessary internal departments or vendors to achieve fault resolution within SLA definitions.
- Resolve most incidents independently across all Services.
- Document all troubleshooting and case management actions using the ticketing systems.
- Ensure timely resolution by escalating to the appropriate experts and management when necessary.
- This role may require collaboration across various departments to meet service delivery goals.
About You
We are looking for a self-motivated individual who thrives under pressure and possesses strong problem-solving capabilities. A Bachelor's degree in communication engineering, along with certifications such as CCNA and preferably CCNP, will support your ability to communicate effectively and present solutions clearly in technical discussions. As a fresh graduate, your eagerness to learn and adapt will be key to your success in this role.
Your professional skills:
- You must demonstrate autonomy in managing your workload.
- The ability to work efficiently under pressure is crucial.
- Being self-motivated will drive your success in this dynamic environment.
- Strong problem-solving skills will enable you to address and resolve customer issues effectively.
- Proficiency in utilizing diagnostic software and tools is essential for effective fault resolution.
Your soft skills:
- Excellent communication skills are necessary to convey technical information to non-technical stakeholders.
- Strong presentation skills will be vital when explaining solutions and providing updates to customers.
- A customer-oriented mindset will ensure that you prioritize the needs of the client in all interactions.
At Orange, we value innovation and service excellence. As a Technical Support Engineer, you will not only enhance your technical skills but also contribute significantly to our commitment to customer care. You will join a dynamic team that values your problem-solving abilities, encourages proactive learning, and promotes a growth-oriented culture. Together, we will strive to exceed our customers expectations and turn challenges into opportunities.
What We Offer
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
