Technical Support Specialist

Job Description:

· Receive and respond to end-user calls for technical assistance.

· Comply with all the instructions of the direct manager to perform the required and assigned work.

· Providing support to solve IT and internal systems issues.

· Create and maintain service tickets through internal ticketing system and issue logs for technical support staff if required.

· Improve the efficiency of the customer service environment and all related services.

· Complete all the tasks assigned to him with high quality as well as on time to achieve end user's satisfaction.

Qualification:

· Faculty of Engineering (Communication and Computer Sciences) or equivalent

· One to Two years experience in technical support

· Good personal and communication skills

· Very good command of English Language (Written & Spoken)

· In-depth knowledge of the computer systems and software that clients using

· Ability to work flexible hours, including extended shifts.

· Good knowledge of Desktop Services.

· Ability to organize time and work under pressure.