Job Description
As Learning & Enablement Leader here at Honeywell, you will have the opportunity to shape the customer experience training strategy and initiatives that will drive our organization's success. Your expertise in instructional design, training methodologies, and leadership will be crucial in developing and delivering comprehensive training programs that enhance the capabilities of our employees at all levels.
As a Customer Experience (CX) Training Leader, you will collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills. By designing and delivering engaging and interactive training programs, you will empower our employees to deliver exceptional customer experiences that set us apart from our competitor
Responsibilities
Key Responsibilities:
- Effective day-to-day management of technical training requirements and scheduling through ensuring a strong MOS structure is in place, meeting and exceeding regional KPI metrics for customer satisfaction and ensuring instructor training delivery remains best in class
- Ownership of annual Region Training revenue plan, including revenue forecasting, corrective actions and process improvement to continually drive revenue opportunities
- Liaise with GBE Sales and Offering team to ensure effective class scheduling of trainers to ensure current and new product training needs are identified and met.
- Identify learning development paths for students attending classes, encourages up take of further Honeywell training through awareness of Learning & Enablement offerings across Honeywell Building Automation
- Participate and contribute to team meetings and other company meetings across the Honeywell organization
- Ensuring the achievement of all individual and team targets and KPI's.
- As required, support team with internal and external training
- Travel across META region for external training
Qualifications
YOU MUST HAVE:
- Degree in Electrical/ Electronic / or Communication Engineering
- 5-10 years of experience in the Building Automation industry, mainly BMS areas in a technical role
- Min 2 years of technical training Experience
- META regional Experience in Major markets such as UAE or Saudi is a plus
We Value
- Self-motivated and passionate with clear customer focus.
- Demonstrable technical or engineering background, both software or hardware based
- Comfortable presenting formally and informally to a wide variety of audiences.
- Excellent communication, organizational and planning skills
- Ability to meet tight deadlines, ensuring quality is not compromised.
- Good Technical and IT skills.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
