Telesales Specialist

Company Description STG Auto Group is a family-owned and operated automotive business that has been serving customers since 1997. The company offers a comprehensive range of services including auto sales, finance, insurance, and vehicle maintenance. With a wide selection of high-quality vehicles from economic to luxury, STG Auto Group focuses on providing value and choice to its customers. The team strives to create a welcoming, no-pressure atmosphere where every visitor is treated like family and receives friendly, attentive service. This customer-first culture guides daily operations and long-term growth.
Role Description The Telesales Specialist is a full-time, on-site role based in Nasr City. This position is responsible for handling inbound and outbound calls to prospective and existing customers, introducing STG Auto Group's vehicle inventory and services, and guiding callers through the sales process. The specialist will qualify leads, schedule showroom appointments, follow up on inquiries, and support customers with information on financing, insurance, and service options. Daily tasks include maintaining accurate records in CRM systems, collaborating with the sales and customer service teams, and meeting individual and team sales targets. The role requires consistent adherence to company policies and a commitment to a professional, courteous, and customer-focused approach on every call.
Qualifications

• Strong customer-facing skills, including telesales and acquisition ability
• C1 English level is Must
• Effective Communication skills, both verbal and written, with clear phone etiquette.
• Demonstrated Sales skills, including lead qualification, upselling, and closing techniques.
• Experience in Training or coaching customers on available products, services, or processes.
• Previous experience in telesales, call centers, or automotive sales is preferred.
• Comfort with CRM systems and basic computer applications.
• Ability to work on-site full-time in Nasr City and meet performance targets.
• High school diploma or equivalent; additional education in business or marketing is an advantage.