Universal Banker

Role : Universal Banker
Location : RB- Dubai Region

Role Purpose:

Customer Support Specialist role focus on providing exceptional Customer Service, identify and meeting customer needs, and contribution to the overall success of ADIB Branch. This role is a combination between Helpdesk & CRO under Branch development concept.

Key Accountabilities of the role

Provide prompt and efficient service to all walk-in customers

1. Respond to Customer inquiries, concerns and resolve issues effectively & efficiently

1. Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance:

• Liability Onboarding
• Covered Card

Services:

• Debit Card Inquires
• Accounts General Inquiries
• Sending SMS to customer
• Police Letter - Returned Cheques
• Dispute Services
• Standing order Setup/Cancellation/Amendment
• Funds Transfer/ Telex Transfer
• Installment Postponement
• Certificate Issuance
• E-Statement Issuance
• Returned Cheque Services (Receive, Deliver, and send to CCU)
• Debit Card & CHQ Book Services (Receive, Deliver , and Destruct)

Specialist Skills / Technical Knowledge Required for this role: