Warehouse Supervisor

● Responsibilities

1. Operations & Fleet Management

* Manage day-to-day fleet operations across assigned stores/clusters

* Ensure achievement of operational KPIs (attendance, SLA, productivity, coverage)

2. Onboarding & Rider Management

* Oversee end-to-end rider onboarding process

* Verify and validate rider documentation before activation

3. Training & Development

* Deliver onboarding, SOP, and refresher training sessions

* Monitor training performance (attendance, pass rates, ramp-up time)

4. Inventory & Asset Management

* Manage rider kit inventory (uniforms, helmets, bags, etc.)

* Ensure proper issuance and recovery of assets

5. Vendor & Stakeholder Management

* Act as a point of contact for rider suppliers/vendors

* Monitor vendor performance and ensure SLA compliance

6. Reporting & Performance Analysis

* Track and report on key operational metrics

* Analyze data to identify trends and improvement opportunities

7. Compliance & Quality Control

* Ensure adherence to SOPs and company policies

* Conduct quality checks on data and operations

Requirements:

* 2–3 years of experience in Logistics or Operations with team management

* Strong analytical skills with proficiency in Excel / Google Sheets

* Excellent communication and coordination skills

* Ability to work in a fast-paced, dynamic environment

* Strong problem-solving and decision-making abilities

* Good understanding of logistics KPIs and stakeholder management

* Flexibility to work in shifts if required