Company Description
Aqua-Tots Swim School is a renowned U.S. franchise committed to teaching children
worldwide how to swim confidently and safely.
Our team
strives to create a safe and memorable experience for families, positively
impacting children's lives daily.
AT-WSI Position Objective
Work with the General Manager, Aquatic Manager, and Aquatic Staff on all aquatic
daily operations thereby ensuring company core values, customer satisfaction
and revenue increase.
Customer Service
- Greet customers when they come into the facility
- Communicate effectively with potential and existing customers
- Build relationships with families and get to know their names and their children's
names
- Handle customer complaints gracefully with a win/win outcome
- Report to the manager if complaints are unresolved
- Lead by example for other staff members by using the customer-focused principle in
every customer interaction
AT-WSI Duties
- Uphold our Aqua-Tots Swim Schools Core Values
- Report to work 15 minutes prior to each shift
- Be in uniform (Staff shirt) when entering any AT facility or location with your mask.
- Set up teaching areas
- Clean and maintain pool areas before and after each shift
- Understand and uphold AT fecal contamination policies
- Teach in accordance with the AT curriculum
- Be knowledgeable in regards to parent questions regarding progression and AT
curriculum
- Fill out Aqua Cards on a consistent basis
- Return Aqua Cards to the correct place in the bin
- Attend staff meetings and in-service training
Our Company Provides The Following
- Accommodation and transportation are provided.
- Medical insurance is covered.
Additionally, We Offer
- Twice-a-year bonuses.
- Annual salary increments.
