Zoho Operations Coordinator

Pinerium is seeking a highly organized and process-driven Zoho Operations Coordinator to support the day-to-day operational efficiency of the Zoho Solutions Department.

This role is responsible for ensuring internal workflows run smoothly, operational data remains accurate, tasks are properly tracked, and cross-functional processes are aligned with Pinerium's standards. The ideal candidate will play a key role in improving coordination, visibility, accountability, and execution across sales, delivery, support, and training functions.

• Support daily operations across the Zoho Solutions department.
  
  
• Monitor ongoing tasks, workflows, and departmental activities to ensure progress.
  
• Track internal requests and ensure timely completion by responsible teams.
  
• Identify operational bottlenecks and escalate issues when needed.
  

• Ensure teams follow approved workflows, SOPs, and operational standards.
  
• Support implementation of new internal processes and continuous improvements.
  
• Maintain process documentation, templates, and internal operating guidelines.
  
• Help standardize recurring activities across departments.
  

• Maintain accurate operational records and activity logs.
  
• Prepare weekly and monthly performance reports.
  
• Support dashboard updates and management reporting.
  
• Monitor KPIs and highlight trends, delays, or performance gaps.
  

• Work closely with Sales, Project Management, Support, Finance, and Pinerium Academy teams.
  
• Ensure smooth handovers between departments.
  
• Support resource coordination and task alignment when required.
  

• Support operations using Zoho applications such as Zoho Projects, Zoho Desk, Zoho Analytics, Zoho WorkDrive, and related tools.
  
• Ensure records are properly maintained in operational systems.
  
• Promote disciplined use of internal systems and tools.
  
  

• Bachelor's degree in Business Administration, Operations Management, Information Systems, or related field.
  
• 1–3 years of experience in operations coordination, administration, project support, or process management.
  
• Strong organizational and multitasking abilities.
  
• Excellent attention to detail and process discipline.
  
• Strong reporting and analytical skills.
  
• Good communication and stakeholder coordination skills.
  
• Experience using ERP, CRM, or project management systems (Zoho preferred).
  
• Proficiency in Microsoft Excel and reporting tools.
  
• Fluency in English (Arabic is a plus).
  
• Additional Requirement: Candidate must have their own laptop.
  
• Must be a non-smoker (all types).
  
  

• Competitive salary and growth opportunities.
  
• Exposure to high-performing SaaS and digital operations environment.
  
• Career path into Operations Management or Project Management.
  
• Continuous learning through Pinerium Academy.
  
• Structured, professional, and growth-focused workplace.