About the Role

Maintaining proper planning, implementation, and operations for the technologies and services
Managing the interactions between Internal Teams, Vendors and Customer teams to assure

services delivery / availability and fast TTM / problem solving with the best quality and a

satisfactory service level.

Identifying problematic areas and implementing strategic solutions in time.
Overseeing and determining major IT projects including system updates, upgrades, migrations

and outages.

Fostering new ideas, technologies and ways of improvement for Infrastructure and Development Systems and Sub Systems.

Responsibilities

Infrastructure Services

Plan, Implement, Operate and Maintain all aspects of Infrastructure Technologies and Services

provided internally to e& Egypt users and externally to our ICT customers in our Data Centers, Head

Quarters, Contact Centers and Retail stores including; Planning, Implementation, and Operations for all Infrastructure offered services and Active Directory, Archiving, File and Print Services and System Center services for all e& Egypt.

Employees across all location's HQs, Buildings and Retail Stores.

Cloud SaaS services provided to ICT Customers.

Application and Desktop Virtualization

Full Responsible and Accountable on all live production Technologies and Services offered.
Responsible on maintaining proactively and reactively all Technologies and Services offered

during business hours and On-Call.

Responsible on the continuous enhancements in the operational tasks to meet the organization objectives.
Third level of support for Infrastructure Technologies and Services offered.
Follow up reviewing and publishing the services documentations to assure business continuity

and fast tracks for problems resolution.

Apply patch fixes for all bugs on all live systems whenever needed.
Responsible on issuing RFPs / RFQs for Infrastructure services provided.
Work in full cooperation with the IT Service Support team in any escalated issues End to End

until complete resolution.

Check and ensure resolution of all issues to achieve all operations objectives without breaching

the SLA.

Qualifications

BSc in Telecommunications & Electronics Engineering, Computer science or equivalent.
Solid Experience in Exchange, SharePoint, MS SQL and System Center.
Solid Experience in Microsoft Infrastructure Services and Clustering.

Desirable Qualifications

Hands on Experience Citrix.
Hands on Experience Virtualization VMware/Hyper-V/KVM.
Hands on Experience Scripting, PowerShell and Automation.
Hands on Experience x86 servers, Networking and Security Solutions.

System Administrator

Linux System Administrator Specialist

IT System Administrator

Unix System Administrator

IT System Administrator