We are seeking a proactive, client-focused Account Manager to join our team. The successful candidate will manage client relationships, drive account growth, and coordinate internal teams to ensure exceptional service delivery. This full-time role requires strong communication, strategic thinking, and organizational skills in a collaborative environment, with opportunities to influence product and service offerings.
Account Manager Responsibilities Client Relationship Management, Account Growth
- Serve as the primary point of contact for a portfolio of clients, building trusted relationships and understanding client goals, priorities, and success metrics.
- Develop and execute account plans that align client objectives with company capabilities, driving retention, expansion, and renewal opportunities.
- Coordinate cross-functional teams including sales, product, customer success, implementation, and operations to deliver coordinated outcomes and timely resolutions.
- Conduct regular account reviews, business reviews, and strategy sessions to present performance, insights, and recommendations for optimization.
- Monitor account health metrics, usage trends, and KPIs; identify risks and opportunities and implement action plans to improve client satisfaction and value realization.
- Prepare and distribute account documentation, status reports, forecasts, and renewal materials; maintain accurate records in CRM and collaboration tools.
- Manage contract renewals, pricing discussions, and scope changes while partnering with legal and finance to ensure compliance and profitable terms.
- Act as client advocate internally, escalating issues appropriately and influencing product and service enhancements based on client feedback.
- Mentor and support junior account staff, sharing best practices and contributing to continuous improvement of account management processes.
Required Qualifications:
- Bachelor's degree in business, marketing, communications, or a related field, or equivalent experience.
- 3+ years of account management, client success, or sales experience managing mid-market or enterprise clients with Telecom and bank sector Experience.
- Proven track record of meeting or exceeding retention and growth targets; experience with upsell and renewal processes.
- Strong written and verbal communication skills with experience presenting to diverse stakeholders and executive sponsors.
- Demonstrated ability to manage multiple accounts concurrently and prioritize competing client needs.
- Experience with CRM and account management tools (Salesforce, HubSpot, or equivalent) and collaboration platforms (Slack, Teams, Confluence).
- Excellent problem-solving, negotiation, and conflict-resolution skills.
- Proficiency in Microsoft Office suite (Excel, Word, PowerPoint) and data-driven reporting.
Certification & Skills Requirements:
- Certifications in customer success, sales, or account management (e.g., CSAM, NASP) are a plus.
- Experience in SaaS, technology, professional services, or B2B environments preferred.
- Familiarity with contract negotiation, pricing strategies, and vendor management.
- Comfort working with cross-functional and distributed teams; remote collaboration experience is beneficial.
- Ability to translate client needs into actionable product and service improvements and to drive measurable outcomes.
