About noon
We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for an Assistant Manager - Operations Excellence who can help us move even faster.
Noon's fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
noon's mission: Every door, every day.
What you'll do:
- Lead and manage the day-to-day training team (instructors/coaches/content specialists).
- Plan and execute training schedules across stores/clusters to support ramp-ups, onboarding, and continuous learning.
- Ensure training delivery standards are consistent across geographies and formats (classroom, on-floor, digital).
- Design and update training content, SOPs, playbooks, micro-modules, and digital assets for all last-mile roles.
- Localize content where required (e.g., language, formats).
- Partner with Ground Ops, Control Tower, Customer Experience, Tech/Product to ensure materials reflect current operational reality.
- Track and analyze training performance KPIs such as:
- knowledge retention scores
- certification pass rates
- ramp-up timelines (e.g., rider onboarding to SLA readiness)
- recurring error/defect rates post-training
- Conduct audits of training sessions to ensure delivery quality and compliance.
- Implement feedback loops and improvement plans based on trainee performance and operational data.
- Work closely with Ground Operations to prioritize training needs based on store performance, new process rollouts, and operational gaps.
- Coordinate with Supply/HR for onboarding schedules and recruitment-driven ramp-ups.
- Align with Control/Performance teams on defect types and performance issues requiring targeted interventions.
- Support Product/Tech teams for feature rollouts, ensuring frontline staff are trained on new tools or workflows.
- Execute new capability programs (e.g., fleet manager academy, supervisor bootcamps, continuous improvements modules).
- Drive adoption of digital training platforms, e-learning modules, and certification frameworks.
- Maintain an updated training database (attendance, certification, evaluations).
What you'll need:
- Minimum 4 years of experience in a Training or similar role
- Bachelor degree in a quantitative subject
- Good analytical skills with proficiency in Excel/GSheets
- Good communication and coordination skills
- Strong analytical and statistical analysis skills to extract insights and recommendations
- Ability to roll up your sleeves and get your hands dirty
- Capable of working in highly ambiguous situations comfortably
- Understanding Logistics metrics and stakeholder management
- Ability to accommodate flexibility in the work schedule
Who will excel
- We're looking for people with high standards, who understand that hard work matters.
- You need to be relentlessly resourceful and operate with a deep bias for action.
- We need people with the courage to be fiercely original.
- noon is not for everyone; readiness to adapt, pivot, and learn is essential.
