Bilingual Customer Service Representative

Company Description

FlairsTech is an international technology-driven Managed Services Provider (MSP) that has rapidly grown since its establishment. With over 1000 carefully selected talents across five offices, the company serves a global audience of over 100 partners. FlairsTech provides a variety of services, including Software Development & Analytics, Innovative Digital Solutions, Business Operations, and Customer Experience and Support. Working closely with clients across North America, Europe, the Middle East, and Africa, FlairsTech aims to improve processes, outcomes, and productivity while acting as an extension of clients&apos internal teams.

Role Description

This is a full-time, on-site role for a Customer Service Specialist located in Qesm El Maadi. The Customer Service Specialist will be responsible for handling daily customer support tasks, ensuring customer satisfaction, maintaining excellent phone etiquette, and enhancing the overall customer experience. This role requires a proactive approach and a commitment to providing top-tier customer service to clients.

Qualifications

• Fluency in Spanish & English
• Customer Support and Customer Service skills
• Experience in Customer Satisfaction and Customer Experience
• Strong Phone Etiquette skills
• Excellent communication and interpersonal skills
• Problem-solving abilities and a proactive approach
• Ability to work well in a team as well as independently
• Previous experience in a similar role is a plus
• Bachelor&aposs degree in Business, Communications, or a related field is preferred